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FAQ

The Ins And Outs.

 

If you don't see your question answered here, feel free to call or text us at (813) 212-3484

Email: contact@minutemaidshousecleaning.com 

  • How do I get a quote?
    To receive a quote follow these steps: 1. Click “Book Now” for instant quote or "Quote Only" to be contacted. 2. Tell us about your house 3. You will receive an Instant Quote or a Custom Quote within 24 hours.
  • How much do you charge?
    We have created the best pricing model for cleaning services. You only pay for what you want. We will provide a quote prior to booking your appointment. All of our cleaning services are billed hourly at a quoted rate. If you require less or more than what was estimated in the quote that is the final amount you are billed.
  • How does the booking process work?
    1) You request a quote and appointment time. 2) A quote and appointment is sent to your email or text to accept. 3) Once accepted, a confirmation is sent to you. 4) Prior to the cleaner's arrival you will receive a reminder text and details on the person(s) coming to complete your appointment. 5) When your home is sparking clean, you will be asked to sign off on the cleaning checklist to be sure you are satisfied before the cleaner leaves. 6) Once you are completely satisfied with the work you will be charged for the completed job.
  • How do I create a Minute Maids House Cleaning account?
    When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account on the customer login page.
  • Do you service my area?
    We provide services for all of the greater Tampa Bay area.
  • What is included in a standard cleaning?
    Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
  • How much will it cost?
    We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
  • Do you bring your own cleaning supplies, products, and equipment?
    Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.
  • Can I request special tasks or extras?
    Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
  • How do I log into my account?
    You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
  • How do I change my password?
    You can submit a password change request on the customer login page.
  • How do I reset my password?
    You can submit a password change request on the customer login page.
  • How do I change my address?
    Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call or text us and we will update your address for you.
  • How do I change my credit card?
    Log into your account on the customer login page and update your card on file. Your new card will automatically be noted as your default card.
  • How do I book my first appointment?
    Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
  • Can I trust my cleaning professional?
    All of our folks are interviewed and pass a nationwide detailed background check.
  • What happens if something goes wrong during my appointment?
    If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
  • Is my billing information kept safe and secure?
    We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by Stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
  • Do the cleaning professionals go through a background check?
    Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
  • What is your 100% satisfaction guarantee policy?
    If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
  • What is your refund policy?
    If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
  • How do I use my credits?
    You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
  • How can I view my Minute Maids House Cleaning credits?
    You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
  • Can I apply a coupon to an existing appointment?
    Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.
  • Why are vouchers for first time customers only?
    You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
  • I bought a voucher and Minute Maids House Cleaning doesn't cover my area, what should I do?
    Please reach out to us at contact@minutemaidshousecleaning.com and we will get you taken care of!
  • Why do you need my credit card information to redeem a voucher?
    You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
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